Terms and Conditions

MASTER TERMS & CONDITIONS

Festivon Signature Tours

Effective Date: 20 Dec 2025

1. Introduction

These Terms and Conditions (“Terms”) govern all bookings, tours, travel services, and related arrangements made with Maximilian Holidays Pvt. Ltd., operating under the brand name Festivon Signature Tours (“Company”, “we”, “us”, or “our”).

By making a booking, the traveller (“Guest”, “you”, or “your”) agrees to be bound by these Terms.

2. Formation of Contract

2.1 A legally binding contract is formed only when: 

• The required booking deposit is received by the Company; and
• A written confirmation or invoice is issued.

2.2 The person making the booking (“Lead Guest”) represents and warrants that:

• They are at least 18 years of age; 
• They have authority to accept these Terms on behalf of all travellers in the booking; 
• All information provided is true, complete, and accurate.

2.3 Communication to the Lead Guest shall be deemed communication to all Guests included in the booking.

3. Scope of Services

3.1 The Company acts as a travel organiser and facilitator.

3.2 Services may include: 

• Air transportation
• Accommodation
• Transfers 
• Sightseeing 
• Cruise or rail services
• Insurance (if selected) 
• Visa facilitation (if selected)

3.3 Airlines, hotels, cruise operators, transport providers, and other service suppliers are independent contractors operating under their own terms.

3.4 The Company shall not be liable for acts, omissions, delays, or deficiencies of such independent service providers

4. Pricing and Currency

4.1 Tour prices are based on prevailing:

• Airfare tariffs 
• Exchange rates 
• Government taxes and levies 
• Fuel surcharges 
• Supplier tariffs 
• Operational costs

4.2 Prices may be revised prior to full payment due to: 

• Currency fluctuations 
• Airline fare changes 
• Government tax revisions 
• Supplier cost increases

4.3 If the total tour price increases by more than 10% after booking, the Guest may cancel within seven (7) days of notification and receive a refund of payments made, less unrecoverable expenses.

5. Taxes and Regulatory Charges 

5.1 Tax Collected at Source (TCS)

Outbound international tours are subject to Section 206C(1G) of the Income Tax Act, 1961.

• TCS shall be collected at prevailing rates. 
• TCS is over and above the tour cost. 
• TCS once deposited with the Government shall not be refundable by the Company. 
• Guests may claim credit in their income tax return subject to eligibility.

5.2 GST and Other Taxes

All applicable GST and statutory levies shall apply as per prevailing law.

6. Payment Terms

6.1 A non-refundable booking deposit is required to confirm any tour.

6.2 The balance amount must be paid by the due date specified in the invoice (typically 30–45 days before departure for international tours).

6.3 Failure to pay within stipulated timelines may result in cancellation and applicable charges.

7. Cancellation by Guest

7.1 All cancellations must be made in writing.

7.2 Cancellation charges per Guest:

Days Before Departure Cancellation Charge

60+ days Booking deposit

45–59 days 25%

30–44 days 50%

15–29 days 75%

0–14 days / No Show 100%

7.3 Non-refundable components include:

• Visa fees
• Insurance premiums
• Issued air tickets 
• Non-refundable hotels 
• Cruise bookings 
• Event tickets and permits 
• Third-party prepaid services

7.4 If supplier penalties exceed the above slabs, higher charges shall apply.

7.5 Partial cancellations may result in repricing of the remaining booking.

7.6 Refunds shall be processed after recovery from suppliers.

8. Cancellation or Modification by Company

The Company may cancel or modify tours due to: 

• Operational requirements 
• Insufficient group size 
• Government advisories 
• Airline schedule changes 
• Force Majeure

Guests may be offered:

• Alternative tour; 
• Future travel credit; 
• Refund of recoverable amounts less unrecoverable expenses.

9. Force Majeure

Force Majeure includes: 

• Natural disasters 
• Pandemic or epidemic 
• War or civil unrest 
• Government restrictions 
• Airline insolvency 
• Airspace closure 
• Strikes or severe weather

No compensation shall be payable. Refunds depend on supplier recovery.

10. High-Risk Destination Acknowledgment

Guests acknowledge that certain destinations may involve geopolitical, security, or infrastructural risks.

The Company shall not be liable for consequences arising from:

• Political developments 
• Government advisories 
• Sanctions 
• Civil disturbances

Emergency evacuation or rerouting costs not recoverable from suppliers may be borne by the Guest.

11. Visa and Immigration

Visa approval is at the sole discretion of the respective embassy. 

The Company is not liable for visa rejection, delay, or denial of entry. 

Visa fees are non-refundable. 

Guests must ensure valid passport and compliance with entry requirements.

12. Mandatory Travel Insurance (Including Schengen) 

Certain destinations require mandatory travel insurance.

For Schengen destinations: 

• Minimum EUR 30,000 coverage 
• Medical and repatriation coverage 
• Valid for entire stay

The Company is not liable for visa denial due to insufficient insurance. 

13. Accommodation, Room Occupancy & Single Supplement

13.1 Tour pricing is generally based on twin-sharing accommodation unless otherwise specified.

13.2 Guests opting for single occupancy shall be required to pay a single supplement charge.

13.3 If a Guest sharing a room cancels or modifies the booking resulting in a change of occupancy, the remaining Guest may be required to pay the applicable single supplement or revised occupancy rate.

13.4 Triple rooms may consist of a double/twin bed with an additional rollaway or sofa bed and may offer limited space, particularly in European destinations.

13.5 Bedding configuration (twin or double) is subject to hotel availability and cannot be guaranteed.

13.6 Certain destinations may levy local city taxes or resort fees payable directly by the Guest unless specified otherwise. 

14. Airline and Transport Responsibility Airlines operate independently

The Company is not liable for:

• Flight delays 
• Denied boarding 
• Missed connections 
• Airline policy changes

15. Optional Activities 

Optional activities are voluntary and may be operated by independent providers. Participation is at the Guest’s own discretion and risk.

16. Health and Fitness

Guests must be medically fit to travel. 

Pre-existing conditions should be disclosed. 

The Company is not responsible for medical expenses incurred during travel.

17. Conduct and Behaviour

The Company may remove any Guest whose conduct is unlawful, disruptive, or endangers others. No refund shall be provided in such cases.

18. Corporate and Group Travel

Corporate and group bookings may be governed by separate agreements. Pricing is based on minimum participation. Reduction in group size may result in repricing.

19. Data Protection (DPDP Compliance)

Personal data may be collected for booking and regulatory purposes.

Data may be shared with airlines, hotels, visa authorities, insurers, and government agencies. International data transfer may occur for service fulfilment. 

20. Photography and Marketing

Photographs or videos may be used for promotional purposes unless the Guest opts out in writing prior to travel.

21. Limitation of Liability 

The Company’s total liability shall not exceed the total tour cost paid.

The Company shall not be liable for indirect or consequential losses.

22. Sanctions Compliance

The Company may refuse or cancel bookings where required to comply with applicable laws or government sanctions.

23. Dispute Resolution and Arbitration

Unresolved disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.

The seat and venue of arbitration shall be Kerala, India. 

24. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Courts in Kerala, India shall have exclusive jurisdiction, subject to arbitration.

25. Entire Agreement

These Terms, together with booking confirmation and invoice, constitute the entire agreement between the parties.

26. Severability

If any provision is found unenforceable, remaining provisions shall remain in force.

27. Indemnity

The Guest agrees to indemnify and hold harmless the Company from losses arising from breach of these Terms or unlawful conduct during travel.